How to Make Guests Happier in 2023: The Complete Guide
If you work in the hotel or hospitality industry, you know that the key to giving guests a great time is to know what they want. and then going above and beyond what was expected. This means using technology to make dull, hot, and exciting parts of the guest experience easier. It also means listening to feedback and responding to it.
Guests depend on technology more than ever, so hoteliers need to think about how they can use technology to improve their guests' stays. The best way to do this is to use technology that ensures quality and consistency throughout the whole guest journey, such as digital checklists, room inspections, spot checks, or "silent shoppers."
The travel and hospitality industries will be very busy in 2023. With reopened country borders, amazing new hotel openings, and updated tourist spots all over the world, people are more eager than ever to travel. For example, this September, Beyond's Punakha River Lodge in Bhutan will open. The famous Atlantis resort is also getting a lot of work done to make it the best it can be. There will be a new Paranza restaurant, a bigger casino, a high-limit slots lounge, and more at the hotel. The Cavalier Resort will also be getting 157 new suites. There are a lot of new places to go this year, whether you're planning a honeymoon, vacation, or trip of a lifetime.
Technology is becoming more and more important to the hotel business. With the right technology, hotels can give their guests a more seamless experience and make them happier.
Some of the most important hospitality technologies are cloud-based systems, mobile technologies, and smart automation.
These technologies can make it easier for hotel owners and managers to run their businesses, make them more efficient, and save time and money.
AI and machine learning are also helping to make sure that each guest has a unique experience. They can also automate tasks like ordering and keeping track of stock, which helps hotels save money on labor.
Technology can also be used to improve how guests communicate with each other. It lets hotels talk to their guests in a personal way, whether through SMS, email, or instant messaging.
The hotel business is becoming more and more reliant on mobile technology. With this technology, hotels can offer easy-to-use ordering and payment systems, as well as more ways for customers to interact with them, such as loyalty programs and personalized offers.
When it comes to improving customer satisfaction, the key is to make guests feel welcome. When guests feel welcome, they are more likely to tell their friends and family about your place. It will be very helpful if your staff takes the time to get to know your guests and figure out what they want and need. It also helps to have a well-planned and put-in-place program for the guest experience, like the one shown below. The best way to do this is to keep everyone on the same page by having regular team meetings. Because of this, service is better, and guests are happier. Meetings like the ones above are also a great chance to show off your award-winning hospitality team in the best way possible.
Methods for Increasing Guest Participation in the Hospitality Industry
Published On: 02/14/2023
The hospitality business is vital to a nation's economic prosperity and activities. It bolsters and supports numerous other industries.
Tourism is one of the hospitality industry's primary sectors. It may range from one-night stays to extended stays.
Hotels must enhance their client interaction methods to distinguish themselves from the competition.
One of the most effective strategies to increase customer engagement is facilitating consumer communication. This may include email, social networking sites, and live chat.
Also, you can use your website to talk with guests before they arrive and throughout their stay. This can help you create revenue and improve reservations.
Also, you may be able to tailor the experience for each of your guests. This will increase their likelihood of returning and recommending your business to others.
Also, you can enhance your customer service by ensuring that your personnel is trained correctly. This can result in less job turnover and higher employee satisfaction.
Creating a personalized experience for each customer is one of the most effective methods to boost customer engagement. This can enhance reservations, customer happiness, and brand loyalty.
The hospitality industry encompasses numerous industries, including food and beverages, lodging, travel, and tourism, as well as entertainment and amusement. Each sector offers a variety of occupations requiring diverse skill sets and degrees of education.
Hotels, restaurants, spas, and other businesses in the hospitality industry want staff who can make a difference in the client experience. From the front desk clerk who greets guests to the bellman who shows them to their rooms, every employee is responsible for providing the finest quality service possible.
Customer involvement is an indispensable element of every successful business strategy. It entails interacting with customers throughout their journeys to ensure a positive experience and a sense of brand loyalty.
Customer engagement can involve a variety of strategies, but it should always be aimed at communicating directly with customers and engaging them in a two-way dialogue with your company. This strategy can help you develop long-term consumer relationships and increase customer loyalty.
You'll need a good customer interaction plan to ensure your marketing, sales, and support initiatives feel genuine and personalized. This should ultimately result in more engaged and committed customers who are more inclined to suggest your company to others.
If your firm relies on bookings, you can increase the number of appointments you receive by facilitating online scheduling. Online booking makes it easy for customers to locate and reserve tours, classes, and activities.
The hospitality business is quickly transitioning to a digital platform, and most consumers prefer to purchase and make reservations online. You lose out on potential consumers if your website does not provide a booking system.
A unique online booking system automatically maintains consumer information, such as email addresses, in a database for future use. This allows you to engage your clients more effectively and increase their likelihood of returning.
To increase consumer engagement, the hospitality industry must provide its guests with a frictionless payment experience. Whether your customers book online or over the phone, you should be able to offer them a streamlined method of payment.
It would be fantastic if they could utilize a device that keeps their information and immediately charges their card on the last day of their stay, rather than handing you their credit card and leaving it in your safe while they are on the premises. This would make it simple for them to go to your property, knowing that their visit has been paid for, and relieve your employees of the burden of handling all payments.
This will ultimately raise guest satisfaction with the experience and strengthen consumer loyalty.
Future Hotels: New Experiential Opportunities
Published On: 02-09-2023
The hotel industry is constantly changing due to consumer preferences, technological advancements, and economic shifts. As a result, future hotels will look very different from today's, offering guests new and innovative experiences. This article will look at some key trends shaping the hotel industry's future and the new opportunities they present.
Personalized experiences - In the future, hotels can provide guests with highly personalized experiences based on their preferences and habits. This will be possible thanks to technological advancements such as data analytics, artificial intelligence, and the Internet of Things (IoT). Hotels, for example, may use data on guest behavior and preferences to personalize room settings like lighting, temperature, and entertainment options.
Sustainability is becoming increasingly important for consumers and the environment, and future hotels must prioritize environmentally friendly practices. This includes cutting waste, conserving energy and water, and using environmentally friendly materials in construction and operations.
Experiences powered by technology - Technology will play an increasingly important role in the hotel industry, allowing hotels to provide guests with new and innovative experiences. Hotels, for example, may use virtual or augmented reality technology to create immersive experiences, such as virtual tours of hotel rooms or nearby attractions. Furthermore, hotels may use technology to improve operational efficiencies, such as automated check-in and checkout systems.
The blurring of work-life boundaries - As the line between work and play becomes increasingly blurred, future hotels must provide amenities and experiences that cater to both. This includes flexible workspaces, high-speed internet, meeting rooms, and recreational amenities like gyms, spas, and entertainment options.
Experience-based hotels - Rather than simply providing a place to stay, hotels will focus on providing guests with unique and memorable experiences in the future. This includes the development of themed hotels, such as adventure hotels, eco-hotels, or wellness hotels, as well as providing experiences such as culinary experiences, cultural experiences, and adventure activities.
The hotel industry's new trends and opportunities present exciting opportunities for hotel owners and guests. Hotel owners provide new ways to differentiate their properties and attract guests, while guests receive new and exciting experiences beyond simply providing a place to stay.
To summarize, the hotel industry's future is bright, and personalized experiences, sustainability, technology-driven experiences, the blurring of work and leisure boundaries, and experience-based hotels will shape future hotels. With these new opportunities, hotels have the potential to provide guests with a one-of-a-kind and memorable experience that goes beyond simply providing a place to stay.
Acquiring Knowledge and Experience in the Hospitality Industry
Having strong hospitality skills is becoming increasingly important.Thus, there are numerous openings for students who are enthusiastic about this area of study. Attending a recognized school for hospitality management is a good first step in this direction. As a result of so many alternatives, making a decision can be baffling. To help you make the best decision possible, here are some things to consider.
Acquiring these kinds of transferable abilities and learning to fend for oneself are essential for success in the hospitality sector. Numerous tools exist to facilitate this process. The vast majority of these are funded by charitable groups and government agencies. The National Institutes of Health, the Housing and Urban Development Administration, the United States Public Health Service, and similar organizations People with disabilities have access to numerous federally funded initiatives that help them further their education and find gainful work. Internships and apprenticeships with accommodations can help people with impairments enter the workforce.
Community and vocational training groups are also available to help. Many people with disabilities are still without work despite the efforts of groups like these. The only way to fix this is to educate the public more, as this is a symptom of a deeper problem. The government is making an effort, but the only way to guarantee that all Americans are ready to take on the difficulties of the modern workplace is with a well-funded and well-executed strategy.
Wasted food is a huge issue for hotels. 40 percent of buffet food is wasted, according to some estimates. As a result, the hospitality industry loses more than $100 billion annually due to this problem.
Several establishments in the hospitality industry have taken steps to lessen their contribution to the problem. Each of these methods has the potential to improve the hospitality and food service sectors. Training employees, encouraging the usage of takeout containers, and donating unsold food to charity are just a few examples. However, there is a lack of information regarding optimal practices.
According to research by Camilleri-Fenech et al., smaller plates result in a 30% decrease in plate waste. The success of buffets and other unlimited dining concepts attests to the efficacy of this tactic. In addition, there was no drop in satisfaction rates among customers as a result of the price cut.
The environmental impact of hospitality establishments can also be reduced by adopting a "farm-to-fork" philosophy. To achieve this goal, preferential distribution channels might give local suppliers an edge.
Six Hospitality CEOs Who Started in Entry-Level Positions
Published on:- 12-05-2022
A solid entry-level position in the hospitality business may open numerous possibilities. There are several possibilities to get useful information, whether meeting and connecting with top industry executives or learning more about the company. Here are six hospitality CEOs who began their careers as entry-level employees.
Chris Nassetta has turned around Hilton Worldwide's fortunes during his stint as CEO. In addition to directing the company's 6,500 properties in 97 countries, Nassetta has been in charge of the company's worldwide growth, including the company's first public offering (IPO) in December 2013.
Nassetta has held numerous leadership positions, including a founding member of the World Travel & Tourism Council and chief development officer for Oliver Carr Company. He is also on the boards of the Wolf Trap Foundation for the Performing Arts, the International Youth Foundation, and the Arlington Free Clinic. He also serves on Microsoft's board of directors.
Nassetta is also a co-founder of the real estate investment business Bailey Capital Corporation. He has also held the positions of senior vice president and chief operating officer at the corporation.
Nassetta's emphasis on business culture is one of his most significant contributions to the industry. He said that "having a culture that attracts and maintains individuals" is "the only way to remain competitive." "The essential thing is to know your workers," he said. According to him, Hilton executives spend one week every year working at hotels.
Throughout his lengthy career, Filip Boyen has held several high-profile operational posts. He was recently Chief Operating Officer and Senior Vice President of Belmond Hotels. Boyen got the coveted position at Small Luxury Hotels of the World after a six-year stay at Belmond. This brand is responsible for 520 of the world's top independent hotels throughout 80 countries.
Filip Boyen is a Belgian who has spent most of his life in Europe, working at some of the finest hotels and restaurants. He has more than three decades of industry expertise and is now in London. Boyen has worked in the hotel sector for over three decades and has seen it all. He was selected to the Financial Times' list of the 100 most important persons in the tourism business.
Boyen began his career as a commis chef in Belgium, where he was exposed to the finest of the best. This includes working at some of Europe's top Michelin-starred establishments. After working as a commis chef, he moved into hotel management, taking over the Orient-Express, a pre-Belmond period business that has now been relaunched as Belmond.
Mark Burnett is a Hollywood producer pushing new ground in the entertainment business, whether developing a reality unscripted drama series or a heritage series like The Contender, Survivor, or Shark Tank. The multimillionaire has created over 3,200 hours of television content, which is frequently shown in 70 countries. He was recognized on Industry Weekly's list of the top 100 most prominent individuals in entertainment, and the Reality Cares Foundation honored him as Philanthropist of the Year.
Burnett got into reality television after a successful career in unscripted drama. He is the executive producer of Survivor, The Contender, The Voice, Vikings, and Fargo, among other shows. Steven Spielberg has also collaborated with his producing firm.
Burnett's Survivor is one of television's most popular shows, with many Emmy nominations each year. He is renowned for pioneering reality unscripted drama shows, which have since become popular television staples.
The Bible, a new television series created by Burnett and his wife Roma Downey, will debut on the History Channel. It is predicted to last 10 hours. Burnett and Downey work diligently to ensure the prosperity of their family life.
Chambers plans to teach the next generation of CEOs after leaving Oracle. Chambers thinks that people should be excited about new possibilities. People should not focus on previous failures but look for methods to improve their condition. Chambers advocates reaching out to others who share your interests and establishing common ground.
During Chambers' tenure at Cisco, the business expanded from one product to eighteen products and faced several threats. Chambers guided the organization through these transitions. Several times, he revamped the firm. Rooms eventually led the firm to become a key participant in the technology market.
Chambers thinks that persons with dyslexia, who believe in drawings and graphs rather than words, may teach others. People with dyslexia are also regarded to have a learning impairment. Thus they often need the assistance of a tutor to read. Chambers is proud of his dyslexia, which has allowed him to perceive the world in new ways.